Delivery Information
Order processing
Orders placed before 4:00 PM IST on a working day are packed and handed to our courier within 24 working hours. Orders placed on Sundays or public holidays are processed on the next working day. You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it is dispatched.
Delivery partner and coverage
All orders within India are delivered through our logistics partner Shiprocket, which services over 24,000 pin codes nationwide. If your pin code is not serviceable at checkout, please contact us and we will try to arrange an alternative courier.
We currently ship within India only.
Delivery timelines
| Destination | Estimated delivery |
|---|---|
| Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) | 2 to 4 working days |
| Other cities and towns | 3 to 5 working days |
| Remote, rural and North-East pin codes | 5 to 8 working days |
Timelines are counted from the date of dispatch, not the date of order, and exclude Sundays and public holidays. Delivery may take longer during festival periods, severe weather or other conditions outside our control.
Shipping charges
Shipping charges, where applicable, are calculated and shown at checkout before you pay.
Payment
All orders are prepaid. We do not offer Cash on Delivery. You can pay securely at checkout using UPI, credit card, debit card, net banking or wallet.
Tracking your order
As soon as your parcel is dispatched you will receive a tracking link by email and SMS. You can also find tracking details under Orders in your account. Please allow up to 24 hours after dispatch for tracking to begin updating.
Delivery attempts and incorrect addresses
Our courier will make up to three delivery attempts. If the parcel cannot be delivered, it is returned to us and we will contact you to arrange redelivery.
Please double-check your address and phone number at checkout. If a parcel is returned because the address was incomplete or incorrect, or because nobody was available across all three attempts, any redelivery charge will be payable by you. If you spot a mistake in your address, contact us immediately — we can usually correct it before dispatch.
Damaged or missing parcels
If your parcel arrives damaged or tampered with, please refuse delivery where possible and contact us the same day. If you have already accepted it, email us within 48 hours with photographs of the outer packaging and the product, and we will arrange a replacement or refund.
Need help?
Our team is available 9:30 AM to 5:30 PM, Monday to Saturday.
Email: info@albaitaldimashqi.com
Phone and WhatsApp: +91 98734 22185
