We want you to be happy with your purchase. If something is not right, this page explains exactly what you can return, how long you have, and how your refund is processed.

Return window

You may request a return within 7 days of delivery. Requests raised after 7 days cannot be accepted.

What can be returned

• Fragrances that are unopened, unused and still in their original sealed packaging, with all tags, boxes and inserts intact.
• Any item that arrived damaged, defective, or different from what you ordered — whether opened or not.

What cannot be returned

For health and hygiene reasons, we cannot accept returns of opened or used fragrances unless the item was damaged, defective or incorrect on arrival. This is standard practice for perfumes and is permitted under the Consumer Protection (E-Commerce) Rules, 2020.

• Opened, used or partially used bottles
• Items with broken seals, missing packaging or missing inserts
• Products damaged through misuse, mishandling or improper storage after delivery
• Items bought in a clearance or final-sale promotion, where stated on the product page
• Free gifts and promotional items

How to raise a return

1. Email info@albaitaldimashqi.com within 7 days of delivery with your order number and the reason for return.
2. For damaged, defective or incorrect items, attach clear photographs of the product and the outer packaging.
3. Our team will review and confirm within 2 working days.
4. Once approved, we will arrange a reverse pickup through Shiprocket where your pin code is serviceable. If it is not, we will ask you to self-ship to our address and reimburse reasonable courier charges against a receipt.

Please keep the item in its original packaging until the return is approved and collected.

Refunds

Returned items are inspected on arrival. Once the return passes inspection, your refund is approved and issued to the original payment method within 5 to 7 working days. Depending on your bank or card issuer, it may take a further 3 to 5 working days to appear on your statement.

Because all our orders are prepaid, refunds always go back to the account or card used at checkout. We do not issue cash refunds.

If the return was due to our error — a damaged, defective or incorrect item — we refund the full amount including any shipping you paid, and you bear no return courier cost. For change-of-mind returns, the original shipping charge is not refunded.

If a return fails inspection, for example because the seal is broken on a change-of-mind return, we will contact you and ship the item back to you at no extra cost.

Exchanges

We do not process direct exchanges. If you would like a different fragrance, please return the eligible item for a refund and place a fresh order.

Cancelling an order

You can cancel any order free of charge before it is dispatched — email or WhatsApp us as soon as possible and we will refund you in full. Once a parcel has been handed to the courier it cannot be cancelled, but you may refuse delivery or raise a return once it arrives.

Need help?

Our team is available 9:30 AM to 5:30 PM, Monday to Saturday.

Email: info@albaitaldimashqi.com
Phone and WhatsApp: +91 98734 22185